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FREQUENTLY ASKED QUESTIONS
We can ship internationally. We ship via UPS Worldwide, and the cost can range from $100-$250 to ship overseas. To ship to Canada via International Ground the minimum shipping cost is $32. You should also be aware that we cannot guarantee any packages that we ship internationally, for instance if the package gets stuck in customs or melts in transit. Please contact us at info@belgiumlocolat.com for a shipping quote or to place an international order. (This includes Canada!)
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Can I mix and match truffles?
Yes, you can create a custom assortment of truffles.
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I chose Ground shipping, but then my shipping was upgraded to 2nd Day Air or Next Day Air. Why did it upgrade my shipping?
If your order is shipping to a warm location, then the shipping was upgraded to 2 Day Air to make sure your chocolate does not melt in transit. Because these chocolate recipients are lucky enough to live in these warm climates, the chocolate would melt if we tried to ship it Ground to these warm locations that are a ways away from Washington, DC. We don't want your chocolate to melt on the truck on its way there! If you ordered a Chocolate Truffle, Fruit Chocolate Candies, Chocolate Cakes or Mousse Cake, your shipping was upgraded because these products are highly perishable and must only be in transit for one or two days, depending on the product. Please read the product care information in the package when you receive your order.
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Where is my order/How to track a package?
When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our business. This email will contain the tracking number for the package(s), which you can then use to track your package here .
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Where are the truffles made?
We make the truffles here in our home in the Washington, DC area. Our Corporate office, kitchen and offices are all located in the same home. This is where the action happens!
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Can you send me a catalog?
Not at the moment because we are still a fairly new company. You can look at our events and news blog if you'd like to be kept up to date on things to come.
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Why is your chocolate so expensive?
We use the finest ingredients and the highest quality chocolate in all of our products. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products also require a great deal of care, which is also costly.
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Can UPS leave the package without a signature?
It is always up to the discretion of the driver, but you can add a note to the package that requests UPS to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. Another option is Saturday delivery, which is $35.00 over the cost of ground shipping.
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What if I want all dark or all milk chocolate truffles?
If you would like to create a custom assortment, please contact us at info@belgiumlocolat.com.
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Does Niel & Ada make the chocolates?
Niel, Ada and family develop all recipes and oversees production of Locolat products.
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Are these chocolates hand made?
Yes, Niel, Ada and family make all chocolates by hand.
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What is your return policy?
If you are unsatisfied in any way with any of our perishable products, please contact our customer service department and we will do anything we can to make your experience with Locolat a pleasant one!
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Do your products have partially-hydrogenated fats or oils?
No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils.
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Where did the name "Locolat" and the lion dragon logo come from?
An old childhood story of Niel's first words and chocolate. The logo was created as a symbol of his marriage with Ada when East met West.
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How do I place a wholesale order for my retail store?
This is not available at the moment.
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I had a truffle collection that I do not see on your website anymore. Where did it go?
We have seasonal collections that are available during specific months due to the seasonal ingredients we use in the truffles. Plus we do special collections for certain holidays and events.
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What is the Locolat Blog?
For everyone to see and be up to date about everything that happens with Locolat and it's growing future. Click Here
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